About the Customer Service Training Online Course

This Customer Service Training online course is CPD certified and designed to provide professional training aligned with UK workplace standards. Learners will gain practical knowledge, understand legal responsibilities, and receive instant certification upon successful completion.

Looking for CPD certified Customer Service Training training in the UK? This accredited online course allows you to study at your own pace, gain recognised certification, and meet workplace compliance requirements.

Who Should Take This Course?

This course is suitable for employees, managers, business owners, and individuals who require recognised training in Soft skills. It is ideal for UK workplaces seeking compliance and professional development.

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience? Customer Service training is, therefore, essential for anyone working in a customer-centric role, such as customer service reps who frequently deal with the public and provide customer care. For many businesses to thrive, they need to ensure that the customer has the best possible experience with them. What’s included in this Customer Service training course? Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding Customer Service training course is designed to equip participants with the necessary skills to handle challenging customers, deliver exceptional service, and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.